Refund policy
European Union – 14-Day Right of Withdrawal
If you are a consumer located in the European Union, you have the statutory right to withdraw from your purchase within 14 days, without providing any reason.
The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, acquire physical possession of the goods.
To exercise your right of withdrawal, you must inform us of your decision before the expiry of the 14-day withdrawal period by contacting us at:
You may send us a clear statement informing us of your decision to withdraw from the purchase, including your order number and the products concerned.
After notifying us of your decision to withdraw, you must return the goods without undue delay and, in any event, no later than 14 days after communicating your decision to withdraw.
Please do not send any items back before contacting our customer service team and receiving return instructions.
All approved returns must be sent to:
Acupuncture
Via Niccolò Pizzolo, 13
35132 Padova (PD)
Italy
Condition of Returned Items
All returned items will be inspected upon receipt at our warehouse.
The goods may be handled and inspected to the extent necessary to establish their nature, characteristics and functioning.
The returned items should be in their original condition, with all original tags attached and, where applicable, in their original packaging.
If the value of the goods has been diminished due to handling beyond what is necessary to establish their nature, characteristics and functioning, we reserve the right to deduct the corresponding amount from the refund, where permitted by applicable law.
The statutory 14-day right of withdrawal does not affect any mandatory consumer rights applicable to defective or non-conforming goods.
Return Shipping Costs
If you exercise your right of withdrawal, you are responsible for the cost of returning the goods to us.
We recommend using a tracked shipping service and retaining your shipping receipt until your return has been received and processed.
If you receive an item that is defective, damaged or different from the item you ordered, please contact us at support@m2distribution.com before returning the item. In such cases, we will provide you with the appropriate instructions and, where applicable, reimburse the reasonable cost of returning the item using a standard shipping service.
Damaged, Defective or Incorrect Items
Please inspect your order upon delivery and contact us as soon as possible if you receive an item that is defective, damaged or incorrect.
Please contact us at support@m2distribution.com and provide your order number and, where possible, photographs of the item and its packaging.
We will assess the issue and provide you with the appropriate solution in accordance with applicable consumer protection laws.
Exchanges
We do not offer direct exchanges.
If you would like a different size, colour or item, please exercise your right of withdrawal for the original item and place a new order for the desired item.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
For approved returns, you will be automatically refunded to your original payment method within 10 business days after the return has been received and inspected.
The refund will include the purchase price of the returned goods and, where required by applicable law, the standard delivery cost paid for the original order.
If you selected a more expensive delivery option, such as express or priority delivery, we will refund only the amount corresponding to the least expensive standard delivery option available at the time of purchase.
The cost of returning the goods to us is not included in the refund and remains the customer's responsibility, except where the return is due to a defective, damaged or incorrectly supplied item.
Please note that additional processing time may be required by your bank, credit card company or payment provider before the refunded amount appears in your account.
If more than 15 business days have passed since we confirmed that your refund was processed, please contact us at support@m2distribution.com.
Currency
Refunds will be issued in the same currency as the original purchase.
Where applicable, any difference in the refunded amount resulting from exchange-rate fluctuations outside our control cannot be reimbursed.
Customer Support Hours
8:00 AM – 4:00 PM CET/CEST
Excluding major holidays.
Contact Us
If you have any questions regarding returns or refunds, please contact our customer service team at: