Refund policy
Returns & Refunds
We want you to be happy with your purchase. If you need to return an item, please follow the guidelines below.
EU Customers – 14 Days
If you are a consumer in the European Union, you have the right to return your order within 14 days of receiving it, without giving a reason.
Please contact us at support@m2distribution.com within 14 days and include your order number and the items you wish to return.
Customers Outside the EU
For customers outside the European Union, we offer a 14-day return period from the date of delivery, unless local consumer laws provide otherwise.
Please contact us and wait for our return instructions before sending the goods back.
Condition of Items
Items must be returned in a condition that allows them to be resold as new.
Clothing and footwear can be tried on to check size and fit, but should not be worn or used beyond this.
Items that have been worn, washed, damaged, stained, altered or show clear signs of use may not be accepted for a full refund. Where permitted by law, we may reduce the refund to reflect any loss in value.
Please return items with their original tags and packaging.
Return Costs
For returns due to a change of mind, the customer is responsible for the return shipping cost.
If an item is defective, damaged or incorrect, please contact us before returning it. We will provide the appropriate instructions and, where applicable, cover the reasonable return shipping cost.
Exchanges
We do not offer direct exchanges.
If you need a different size, colour or item, please return the original order and place a new order.
Refunds
Once we receive and inspect your return, approved refunds are normally processed within 5–10 business days.
Refunds are made to the original payment method.
For EU returns, the refund includes the purchase price and, where required by law, the original standard delivery cost. Express or priority delivery upgrades are not refundable.
For customers outside the EU, original shipping costs are generally non-refundable .
Please note that your bank or payment provider may need additional time to process the refund.
International Orders
For orders shipped outside the European Union, customers are responsible for any customs duties, import taxes, VAT or other charges required by the destination country.
If a parcel is refused because these charges have not been paid, any costs incurred by us may be deducted from the refund where permitted by law.
Defective or Incorrect Items
If you receive an item that is defective, damaged or different from what you ordered, please contact us and include your order number and, if possible, photos of the item and packaging.
Your statutory consumer rights remain unaffected.
Customer Support
Monday–Friday, 9:00 AM–5:00 PM CET/CEST
Excluding public holidays.